Making quality theatre accessible to our local community

0

Torquay Theatre Troupe Inc. Ticketing Policy

September 2018

Tickets will be made available in three categories and according to the conditions described below.

  1. Full
  2. Concession
  3. Complimentary (See below)

Conditions:

  1. Full Price: applies to people between the ages of 18 and 59 years (inclusive) who don’t otherwise fall into the ‘Concession’ category.
  2. Concession: applies to disabled, unemployed, full time students, over 59s or under 18s. Individuals may be asked for proof of Concession eligibility on entry or during the purchase process via com.
  3. Complimentary (COMP) tickets are free tickets and traditionally have been offered to a variety of stakeholders. (See ‘Complimentary Ticket Guidelines’.)

Prices for ticket types a) and b) are to be set by the Committee of Management (COM) at a formal meeting prior to the release of tickets on TryBooking.

Complimentary Ticket Guidelines

Complimentary ticket recipients are divided into two categories:

  1. COMP tickets and
  2. Cast and Crew tickets.

The Committee determines the recipients of these tickets.

COMP tickets will be offered via the Publicity Officer and will be offered for a closed choice of dates.

Cast and Crew tickets will be offered via the Producer.

Recipients of both Comp. tickets and ‘Cast & Crew’ tickets will be required to book tickets in advance by a published closing date. Their ticket may be forfeited if not booked by this date. The Publicity Officer/Producer may permit COMP or Cast and Crew ticket bookings after this date if tickets are available.

All COMP tickets must be determined collaboratively by the Producer and President, who have absolute discretion as to the recipients of COMP and ‘Cast and Crew’ tickets.

The Ticket Exchange policy (see below) applies equally to COMP tickets and Cast and Crew tickets.

Group bookings

Groups of 10 people or more are eligible to book tickets at the Concession ticket price. NO Refunds or Exchanges apply to ANY of this booking.

Refunds on Tickets

Refunds will not be given.

Subject to seat availability, ticketholders are permitted to exchange tickets for an alternate performance. NOTE: This will not apply to group bookings or an individual ticket from a group booking.

Ushers

TTT endeavours to use ushers at each performance.